Help-Desk solutions

Depending on your objectives and the incidents they may cause, it is very important to consider the type of assistance you want to give to your clients. Unitel offers you  two Help-Desk solutions   with the guarantee of being a qualified support at the service of its clients:

1. Support 365   :When IT (Information Technology) problems cannot wait, our helpdesk is available 24 hours a day to give you the solution to your incident / failure. Contact our support team, Help-Desk Solutions, and speak to an IT specialist technician in less than 60 seconds. This always available resource is staffed with certified technicians who are ready, at all times, to assist anyone in your business or organization. Not all Help-Desk supports are created equal. Thanks to our Remote Control technology, our certified technicians are able to see exactly what is happening on the user's PC screen, and even take control of the PC when simple instructions are not enough to fix the problem. As a result, All you need is a phone and an Internet connection.
2. Comprehensive Help-Desk Solutions : We offer comprehensive Help-Desk services to clients who require a full-service resource center with certified technicians, full or part time. We can offer you a complete solution, with a personalized, permanent service tailored to your needs. Our Comprehensive Help-Desk solutionsallow your organization to benefit from highly qualified and technically certified personnel, anywhere and anytime, without having to worry about hiring such human resources or other related tasks.

Comprehensive Help-Desk offers much more than just remote support personnel and without having to deploy a complete support infrastructure. Provides:

• Certified staff.
• 24 × 7 coverage capacity, 365 days a year.
• A remote online support.
• A service manager always at your disposal.
• A ticket system to keep track of the resolution of your incidents or breakdowns.
• An incident reporting and status tools web service for end users.
• Staggered levels of service.
• Incident / breakdown escalation to other levels of support available.
• Service satisfaction surveys.

More info:   help desk job