3 easy-to-use help desk software systems

Product (click to jump to that section)	Ease-of-use sentiment score (out of 10)
HelpCrunch	6.47
Atera	6.34
Workbooks	6.33

1. HelpCrunch

• Ease-of-use sentiment score: (6.47 out of 10)
• Mentions of ease of use in reviews: 38
• Percent of mentions which might be positive: 96%

HelpCrunch is a multi-channel patron verbal exchange platform designed for client service, marketing, and sales.

For help desk, it functions detailed client profiles, a know-how base, email management, stay chat, and communication transcripts. The stay chat also can serve as lead technology for sales, while the e-mail control and segmentation talents are notable for electronic mail marketing.

On ease of use, HelpCrunch customers have the following feedback:

• Easy to set up
• Nice user interface
• Easily customizable

Atera is a fairly area of interest product in the help table space as it’s in particular designed for managed offerings providers (MSPs) and IT professionals.

As a remote get admission to and aid tool, Atera brings remote tracking and management (RMM) talents to its help desk and knowledge base offerings. It also includes features for IT automation, patch management, contracts and service degree agreements (SLA), as well as billing and invoicing.

When it comes to ease-of-use, Atera users cite the following:

• Intuitive consumer interface
• Easy to install
• Easy-to-generate reports

Intrusion Prevention (IPS) and Intrusion Detection System (IDS)

 Monitor and analyze all traffic in the network segment.

- It consists of a set of sensors that works to detect malicious activities on the network.

- Detect if someone is trying to enter your system or if a legitimate user is misusing it.

IPS complements an IDS by blocking intrusion and preventing further damage to the network. It is a tool that detects and blocks the attacker.

Intrusion Prevention
Hybrid Intrusion Detection Systems

- It is the use of network-based systems and Host-based systems to control and monitor the computational security of an environment.

Students: Felipe Moraes, Luma de Oliveira and Mariana Mondo

Host-based Intrusion Detection Systems (HIDS)

- Monitors and analyzes information collected from a single Host (Machine).

- Does not observe the traffic passing through the network.

- They are installed on servers to alert and identify attacks and attempts to improper access to the machine itself.

INTRUSION DETECTION SYSTEM - IDS

IPS is often located directly behind the firewall and provides a complementary layer of analysis that negatively selects dangerous content.

Intrusion Prevention Steps

Network-based Intrusion Detection Systems (NIDS)

IDS and IPS essential to cybersecurity

Security teams face an increasing threat from data breaches and compliance fines while continuing to struggle with budget constraints and corporate policies. IDS / IPS technology covers specific and important jobs in a cybersecurity strategy:

Automation: IDS / IPS systems largely do not require human intervention, making them ideal candidates for use in the current security stack. IPS provides peace of mind that the network is protected from known threats with limited resource requirements

Compliance: Part of compliance generally requires that you have invested in technologies and systems to protect data. The implementation of an IDS / IPS solution checks the compliance sheet and addresses several CIS security controls. Most importantly, audit data is a valuable part of compliance investigations.

Policy enforcement: IDS / IPS is configurable to help enforce internal security policies at the network level. For example, if you only support one VPN, you can use IPS to block other VPN traffic.
While network security is essential to protect against data breaches - and IDS / IPS solutions fulfill this role perfectly - Varonis DatAlert monitors data activity in real-time and complements IDS / IPS. The solution not only includes signature-based ransomware detection but also recognizes the characteristics and behavior of an attack.

What is an IPS (Intrusion Prevention System)?

Intrusion Prevention (IPS)

The  IPS  usually sits directly behind the firewall and provides a complementary layer of analysis that negatively selects dangerous content. Unlike its predecessor, the Intrusion Detection System (IDS) - which is a passive system that checks traffic and informs about threats - the IPS is placed inline (in the direct communication path between source and destination), actively analyzing and taking automated actions on all traffic flows entering the network. Specifically, these actions include:

•  Sending an alarm to the administrator (as would be seen in an IDS)
• Dropping malicious packages
• Blocking traffic from the source address
• Reset the connection

As an inline security component,  IPS  must work efficiently to avoid degrading network performance. It should also work fast because the exploits can happen in almost real-time. The IPS must also accurately detect and respond in order to eliminate threats and false positives (legitimate packages interpreted as threats).