Assistance and support to Work Environments

We simplify the assistance and support of personal computing environments. We enable traditional and digital service channels as a single point of contact to resolve your collaborators' requirements and incidents with agility, quality and at optimal cost levels.

Solutions

• IT Service Desk - Service / Help Desk.
• On-site support.
• Single IT and non-IT point of contact.
• IT Asset Management.
• IT logistics.

Benefits

• Expert knowledge focused on talent and development of technical skills and soft skills of our team.
• Geographic coverage in Colombia and Countries of the Region for the attention and support of our clients.
• Processes based on Good Practices and Standards when complying with Certifications such as ISO 20000-1, ISO 27001, as well as the adoption of benchmark practices such as ITIL and COBIT.
• Single point of contact that offers care and support services based on automatic diagnosis and resolution of requirements and incidents.
• Provide self-service capabilities by offering a catalog of IT services, which makes it possible to agilely record requirements, quickly escalate them with the area in charge and track progress until its resolution.
• We enable virtual assistants as a digital attention channel, which offers an intuitive and natural interaction with users, as well as rapid attention to requirements and incidents.

Importance of the Help Desk | IT Service Desk | Servicedesk | Helpdesk

The Help or IT Service Desk is responsible for ensuring that users always have a clear and timely response to their needs. For this, the service desk has several ways for users to interact with it, including: Telephone Hotline, Chat, Email and Web Portal.