We simplify the assistance and support of personal computing environments. We enable traditional and digital service channels as a single point of contact to resolve your collaborators' requirements and incidents with agility, quality and at optimal cost levels.
Solutions
- IT Service Desk - Service / Help Desk.
- On-site support.
- Single IT and non-IT point of contact.
- IT Asset Management.
- IT logistics.
Benefits
- Expert knowledge focused on talent and development of technical skills and soft skills of our team.
- Geographic coverage in Colombia and Countries of the Region for the attention and support of our clients.
- Processes based on Good Practices and Standards when complying with Certifications such as ISO 20000-1, ISO 27001, as well as the adoption of benchmark practices such as ITIL and COBIT.
- Single point of contact that offers care and support services based on automatic diagnosis and resolution of requirements and incidents.
- Provide self-service capabilities by offering a catalog of IT services, which makes it possible to agilely record requirements, quickly escalate them with the area in charge and track progress until its resolution.
- We enable virtual assistants as a digital attention channel, which offers an intuitive and natural interaction with users, as well as rapid attention to requirements and incidents.
Importance of the Help Desk | IT Service Desk | Servicedesk | Helpdesk
The Help or IT Service Desk is responsible for ensuring that users always have a clear and timely response to their needs. For this, the service desk has several ways for users to interact with it, including: Telephone Hotline, Chat, Email and Web Portal.
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