Certification
|
Total
| ||||
A+ (CompTIA)
|
1,418
|
1,921
|
2,492
|
288
|
6119
|
ACMT (Apple)
|
128
|
329
|
176
|
41
|
674
|
HDI-CSR (HDI)
|
266
|
522
|
546
|
262
|
1596
|
ITIL Foundation (ITIL)
|
639
|
795
|
1225
|
400
|
3059
|
Microsoft 365 Certified: Modern
Desktop Administrator**
|
187
|
213
|
600
|
82
|
1082
|
it help desk technician new exams cope with nine core competencies:
Hardware and network troubleshooting: Troubleshooting network and device issues
Security: Identifying and protecting network connections and devices towards protection threats
Networking: Explaining networks and varieties of connections which include TCP/IP, Wi-Fi and SOHO
Software troubleshooting: Troubleshooting software for PCs, mobile gadgets and application protection support
Windows operating systems: Installing and helping Windows OS structures (command line and customer support)
Hardware: Identifying, using, and connecting hardware additives and gadgets
Mobile gadgets: Installing and configuring mobile devices
Other OS and technologies: Demonstrating a basic expertise of operating structures for mobile, Linux and Mac
Operation procedures: Demonstrating and following high-quality practices for communication, protection and environmental factors
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