What are the Help Desk tasks?

Who need to use the Help Desk?

• Organizations that want to provide quick answers for his or her customers.
• A organisation that gives IT network services.

What are the Help Desk tasks?

• Record, deliver and handle troubles (according to flowchart)
• Make a Report / Recapitulation of problem solving
• Handling person accounts

Various Help Desk software?

• Tivoli Service Desk
• OTS (Open Ticket Support)
• Web Application
• Pugin Help Desk pada CMS (ZenDesk)

What are the levels inside the IT Help Desk Jobs ?

• Level 1 is for direct support handled with the aid of junior stage help table technicians.
• Level 2 handles troubles that cannot be overcome by means of stage 1
• Level three is for calls that cannot be completed via smartphone provider and require a go to with the aid of a technician to the location.

How do I post a complaint to the Help Desk?

Complaints may be submitted by way of the user (users) by way of attaching some statistics such as:

• Name
• Phone number
• E-mail
• Complaint
• Type of grievance