When your business’s workflow is interrupted, that can mean a number of time and money lost. But what's worse: important projects are delayed. To ensure that your business continually runs smoothly, the Service Desk allows you with any questions you can have or issues you may face.
Business Service Service Desk contains a contemporary far flung shared carrier table that has an fantastic track document for its surprisingly competent solutions and quick response times, and it additionally serves because the central contact factor for cease users’ IT support and service requirements. Interruptions and consumer requests for widespread applications and printers, as well as troubles with roaming customers or hardware are fast assessed and solved. We additionally provide crucial offerings consisting of consumer management, software distribution and guide for cellular devices.
Service desk description
The Service Desk teams are prepared with a expertise base and a crucial, multi-tenant IT Service Management Tool (ITSM) that is absolutely integrated into the ITIL-compliant provider management procedures by using Bechtle Hosting & Operations (BHO).
Consistent, computerized reporting makes the service first-class obvious and traceable, for example, with automated e-mail notifications despatched to the stop person while a price tag is opened and closed. The client can tune the status of the tickets and their development on line at any time
Business Service Service Desk contains a contemporary far flung shared carrier table that has an fantastic track document for its surprisingly competent solutions and quick response times, and it additionally serves because the central contact factor for cease users’ IT support and service requirements. Interruptions and consumer requests for widespread applications and printers, as well as troubles with roaming customers or hardware are fast assessed and solved. We additionally provide crucial offerings consisting of consumer management, software distribution and guide for cellular devices.
Service desk description
The Service Desk teams are prepared with a expertise base and a crucial, multi-tenant IT Service Management Tool (ITSM) that is absolutely integrated into the ITIL-compliant provider management procedures by using Bechtle Hosting & Operations (BHO).
Consistent, computerized reporting makes the service first-class obvious and traceable, for example, with automated e-mail notifications despatched to the stop person while a price tag is opened and closed. The client can tune the status of the tickets and their development on line at any time
- Single point of contact via e-mail, phone, or fax for all requests and suggested interruptions
- Accepting and forwarding tickets to the next help stage if the tickets can't be solved at the Service Desk
- End user aid for computers and notebooks: MS Office 365, MS Windows 7 and later, MS Office (Word, Excel, PowerPoint, Outlook) version 2007 and later, Internet Browser (MS Internet Explorer, Google Chrome, Firefox)
- Remote laptop for short guide
- Regular carrier evaluation meetings
- Monthly popular reviews in compliance with relevant regulations
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